SHIPPING AND RETURNS

USA Shipping

We will endevour to ship your ordered items within 1 business day of receiving your order.

We may provide an estimate as to delivery time, but that will be an estimate only.

Delivery is to physical mail boxes only (PO box deliveries unavailable).

If you order on a Friday, We will send the order the following Monday.

We offer free delivery on all orders over $85

We Ship anywhere in The USA (Excluding Hawaii & Alaska) for a flat rate of $6.50

Hawaii and Alaska shipping rate is

We endeavour to get your items to you within 1-2 days

You will receive an email when your order has been completed, however please allow at the most 4 days for delivery.

All our parcels are sent without a signature required. We do recommend that you let us know if you don't feel you have a safe place where the package can be left and we can send the parcel with signature required.

We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies. We are not responsible for lost or stolen packages or packages delayed in transit.

Please note our tea tubes weigh more than 50g in total

REST OF WORLD

Please go to our NZ | Rest of world site for shipping options

Returns & Exchanges

If your choice turns out to be not quite what you had in mind just send it back unopened within one week of receipt.

The cost of getting the goods back to us is yours but we will cover the cost of sending any replacement to you.

Unfortunately we cannot refund or exchange any goods that have been opened.

Please note that items purchased through a special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange.

What do I do if my order is incomplete, incorrect or damaged?

- Please contact us at hello@theteathief.co or call us on +6421 171 4738